This Episode: Managing Grievances – with Katy McMinn

In this week’s edition of the “HR’s Role In…” series, Lucinda talks to Katy McMinn, the founder of Task HR, and co-founder of HR Independents, about the process of managing grievances – what exactly is HR’s role in the process, and how we can remain compliant and balanced throughout.

Key Takeaways

  • Indeed, disciplinaries and grievances are not the same, and should not be treated as such. Grievances are about providing employees with a formal route to voice issues they may have with the workplace.
  • Certainly, the first thing to consider is who will be involved in the grievance process. Furthermore, we must consider all parties that may have a stake and offer them the chance to be a part of the resolution.
  • If an organisation is small, it may be worth looking for external support in terms of an adjudicator so as to prevent bias, and the matching of someone ill-suited to a role in the grievance process.
  • Lastly, we must enter the grievance process with an open mind, free from assumptions or personal bias. We must endeavour to remember that grievances are fundamentally a way of making things better in the long run.

Valuable Resources

Best Moments

‘It’s providing the opportunity for an individual to raise concerns’

‘Ask them to talk it through in their own words, so that you can really understand the nature of it’

‘Go into this with an open mind’

‘It’s about being objective, open minded, and listening to what’s being said’

About The Guest, Katy McMinn

Over the last 20 years, Katy has developed strong, hands-on HR expertise working for blue chip companies. This includes General Electric, Shell and Ernst & Young, as well as providing independent HR consultancy. Also, she has an MSc in Human Resources Consultancy. Katy is also is fully CIPD qualified and is accredited in the use of a range of personality tools to enhance individual and team performance. Lastly, Katy runs her own HR consultancy practice and specialises in employee engagement, culture and values, recruitment and employee relations.

Task HR – https://www.taskhr.co.uk/about

Katy McMinn LinkedIn – https://www.linkedin.com/in/katy-mcminn/?originalSubdomain=uk

About The Host

Lucinda Carney is a Business Psychologist with 15 years in Senior Corporate L&D roles. Lucinda also has a further 10 as CEO of Actus Software where she worked closely with HR colleagues helping them to solve the same challenges across a huge range of industries. Certainly, it was this breadth of experience that inspired Lucinda to set up the HR Uprising community to facilitate greater collaboration across HR professionals in different sectors, helping them to ‘rise up’ together.

“If you look up, you rise up”

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