This Episode: Authentic Communication with Sally Pritchett
Lucinda discusses the critical importance of employee communication with Sally Pritchett, CEO of Something Big, a creative communications agency.
Sally shares her insights on the evolving landscape of workplace communication, the challenges of information overload and the changing expectations of employees who seek transparency and authenticity from their leaders. They also explore the significance of trust in organisations, the need for two-way dialogue rather than one-sided communication, and the role of HR in fostering a culture of engagement
KEY TAKEAWAYS
- Effective employee communication is crucial in today’s workplace, where employees expect to be engaged and informed about the organisation’s purpose and values, rather than just being told what to do.
- Transparency and authenticity in communication are essential for fostering trust between leaders and employees. Leaders should acknowledge uncertainties and focus on the organisation’s core values to provide stability during challenging times.
- Organisations should prioritise genuine conversations over monologue-style communication. Engaging employees in dialogue can lead to better understanding and collaboration, rather than simply broadcasting messages.
- The choice of language in communication can significantly impact employee perception. Using inclusive and relatable language helps employees feel acknowledged and valued, while jargon or corporate speak can create disconnect and distrust.
BEST MOMENTS
“We need to bring people on the journey. They don’t just come because we gave them a job and we’re paying them at the end of the month.”
“I think the best thing [leaders] can do is to say, we don’t have a crystal ball. We don’t have the answers to what the future looks like.”
“If you keep telling your kids to stop bickering, what you get is more bickering. Look at what is the main conversation going on in your business.”
“Treating employees like adults is an absolute must, in my opinion. I think that’s often where we fail.”
Valuable Resources
The HR Uprising Podcast | Apple | Spotify | YouTube
The HR Uprising LinkedIn Group
Mastering Motivation with Rob Lion (The HR Uprising)
How To Be A Change Superhero – by Lucinda Carney
HR Uprising Mastermind – https://hruprising.com/mastermind/
If you liked this episode, try these
- Podcast Episode 258: High Performance HR
- Podcast Episode 238: The Trust Crisis and How To Address It with Adam Horne
Find out more about Actus solutions:
Appraisal Info-book: Rethinking Performance Appraisals
Performance Management Software
About The Guest, Sally Pritchett
Sally Pritchett is a seasoned strategic communications expert with more than 30 years’ experience and the co-founder of Something Big, the award-winning creative agency she established over two decades ago. As part of her commitment to using business as a force for good, she led the organisation’s transition to employee-ownership and continues to guide the agency in delivering impactful work and meaningful change. A passionate B Corp leader, Sally has supported more than 250 organisations in building authentic, transparent communication cultures that strengthen trust, engagement and performance. With recognised thought leadership and a people-centred approach, she brings valuable insight into the vital role HR plays in encouraging open, connected and collaborative workplaces.
Connect with Sally…
LinkedIn: https://www.linkedin.com/in/somethingbig/
About The Host
Lucinda Carney is a Business Psychologist with 15 years in Senior Corporate L&D roles. Lucinda, for over 10 years as CEO of Actus Software has worked closely with HR colleagues helping them to solve the same challenges across a huge range of industries. Certainly, it was this breadth of experience that inspired Lucinda to set up the HR Uprising community. In order to facilitate greater collaboration across HR professionals in different sectors, helping them to ‘rise up’ together.
“If you look up, you rise up”
How To Be A Change Superhero – by Lucinda Carney
Contact Method
- Join the HR Uprising LinkedIn community: https://www.linkedin.com/groups/13714397/
- Email: Lucinda@advancechange.co.uk
- LinkedIn: https://www.linkedin.com/in/lucindacarney/
- X / Twitter: @lucindacarney
- Instagram: @hruprising
- Facebook: @hruprising
- YouTube: Channel
Actus Software
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