This Episode: L&D Skills For HR People with Katy Walton

Lucinda interviews Katy Walton from Make Real Progress, with a focus upon learning and development, particularly for HR professionals who may not have a background in L&D. Katy shares her expertise in helping HR professionals feel more comfortable and confident in handling training and development responsibilities.

They discuss the challenges HR professionals face in understanding the possibilities of L&D, diagnosing training needs, and creating effective learning experiences. Katy provides practical tips and insights on designing training courses, maintaining energy, and incorporating different learning methods

Key Takeaways

  • Many HR professionals may feel lost or unsure about L&D because they have only experienced it as traditional training workshops. There is a need to educate HR professionals about the broader possibilities and potential of L&D.
  • L&D should be seen as a strategic enabler that can raise performance, engagement levels, and retention within an organisation. It is not just about delivering training workshops but about understanding the specific needs and context of individuals and designing tailored learning experiences.
  • Traditional training courses are not always the most effective or efficient way to facilitate learning. There are various alternative methods and approaches, such as virtual reality, action learning sets, digitised learning journeys, learning experience platforms, and artificial intelligence, that can be utilised to enhance learning experiences.
  • When designing a training course, HR professionals should focus on the desired outcome, understand the participants’ background and experience level, prioritise content, and consider different ways to engage learners, maintain energy, and provide ongoing support and reinforcement after the training.

Best Moments from

This Episode: L&D Skills For HR People with Katy Walton

“There’s a lot of educating to do about what the art of the possible is with learning and development.”

“It’s not a one size fits all. And I think sometimes we’re doing ourselves, the participants and the businesses disservice if we just think, right, here’s a one size fits all thing that everybody goes through in exactly the same way”

“It’s much harder to help people to explore and come to that realisation on their own through an activity or learning and then to draw that out and reinforce it and make sure that everybody gets that same learning, but they’ve got it more powerfully than you just telling”

“It’s about engaging people before the workshop even starts. But it doesn’t finish when it ends. We also need to be thinking about what next, how to follow up with people, and how to support them.

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About The Guest, Katy Walton

With 27 years coaching, leadership and talent development experience, Katy is a specialist in her field. She founded development and coaching business Make Real Progress in 2020.
She works in partnership with clients to understand their challenges, delivering highly rated workshops & programmes and creating bespoke solutions to bridge performance gaps and enhance professional progress.

Her passion for high-quality development inspired her to develop other Coaches, Human Resources and L&D Professionals in the specialism.
For more information visit

About The Host

Lucinda Carney is a Business Psychologist with 15 years in Senior Corporate L&D roles. Lucinda also has a further 10 as CEO of Actus Software where she worked closely with HR colleagues helping them to solve the same challenges across a huge range of industries. Certainly, it was this breadth of experience that inspired Lucinda to set up the HR Uprising community to facilitate greater collaboration across HR professionals in different sectors, helping them to ‘rise up’ together.

“If you look up, you rise up”

How To Be A Change Superhero – by Lucinda Carney

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